Change of Mind Returns
At Who Wants 2 Party we understand that due to unforeseen circumstances you may need to return your items, cancel parties, or you simply over-ordered.
If you have changed your mind about a purchase, Who Wants 2 Party will offer a refund or exchange at our discretion, provided that:
- Items are returned within thirty (30) days of delivery (claims outside this period will not be accepted);
- You have proof of purchase; and
- Items are in original, unopened, and undamaged packaging.
Return shipping charges are your responsibility. We recommend sending returns with secure, traceable delivery. Without tracking, we are not liable for lost or damaged returns.
All returns are assessed by us. Refunds go back to the original payment method, excluding original shipping charges. A 10% restocking fee applies. Refunds are processed within 3 business days.
To proceed with your return, please fill out our Returns Form.
Product Exclusion List
The following items are excluded from our change of mind return policy:
- Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
- Custom and Personalized items
- Helium Tanks
- Oversized Items / Life-sized Cutouts
- Partial Party Kits - must be returned complete including all components
- Perishables (Lollies, Chocolates, Food items)
- Bulk Products
- Special Order Items
- Clearance/Sale Items
Faulty Balloons
Who Wants 2 Party sells authentic premium quality balloons by Anagram, Unique Industries, etc. Please inspect balloons carefully before inflating. We recommend professional inflation to avoid burst or leaks. No claims accepted for discarded balloons. Claims require returning the balloon for assessment.
Chocolates
All chocolates sold are fresh and in date. We pack perishables carefully to arrive in good condition. We do not cover heat damage, especially if Regular Shipping was selected without an ice pack.
Returned / Unclaimed Packages
If your package is left unclaimed at the post office or deemed undeliverable (e.g. incorrect address), you may receive a refund (excluding shipping/return charges) under the Change of Mind policy.
Click & Collect orders cancelled before pickup also fall under this policy.
Return of Delayed Packages
Delivery estimates are not guaranteed and are controlled by the carriers. Please allow sufficient time by choosing the appropriate shipping. We recommend Express Post if your event is within a week of ordering. Late arrivals may be returned under the Change of Mind policy.