We will gladly accept returns within 30 days from the date you received your purchase. All returned items must include the Shipping Receipt. Change of mind refunds are for the cost of the merchandise only. Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition, unopened, unworn and in original packaging.
We regret that we are unable to accept the exchange or return of the following items for change of mind:
- Cosmetics / Makeup, eyelashes, facial hair, teeth, fangs, etc.
- Custom and Personalized items
- Helium Tanks
- Oversized Items / Life-sized Cutouts
- Partial Party Kits - Party Kits may only be returned complete, including all components originally specified within each kit. Party Kit components cannot be returned individually.
- Perishables (e.g., food items such as candy)
- Bulk Products
- Special Order Items
In the event that your package has been left unclaimed at your local post office or if it was deemed undeliverable by Australia Post for whatever reason such as incorrect address, you are entitled to a refund (excluding any shipping charges and any return charges we have incurred). If you would like us to resend your order, you will be responsible for the new shipping charges.
Return of delayed Packages
Please keep in mind that delivery estimates given on our website are not guaranteed delivery times. Actual delivery dates are at the discretion of Australia Post and is beyond our control. Ensure that you allow sufficient time for your order to arrive by choosing the appropriate shipping option upon checkout. We strongly encourage customers choose Express Post if their event is in within a week of placing the order. If your parcel arrives after your event, you may return the package to us under the 'change of mind' refund policy.