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FREQUENTLY ASKED QUESTIONS

Welcome, and thank you for shopping with WhoWants2Party.com.au

In order to speed up your shopping experience, we have put together the most frequently asked questions we get on a daily basis below.

If you don't find the answer to your question below, please feel free to call our friendly Customer Service team on (02) 9703 1443 or simply use our Contact Us page to send us an email.


Can I pick-up my order? How do I do this?

Yes! Orders can be picked up from our warehouse in Parramatta, Sydney.

Simply choose Click & Collect as your shipping option at Checkout. Once your order has been processed and available for collection, you will receive an email to notify you of this. You may than proceed to collect from our warehouse at the following address:

105 Wigram Street
PARRAMATTA NSW 2150

Orders can also be picked up on the Weekends, however your order MUST be received by 1pm Friday for us to arrange this for you.

Please note: All orders need to be placed and paid for prior to collection. Due to safety reasons, customers will not be able to shop directly from our warehouse. If you have not received a collection notice within 24 working hours of placing your order, please kindly check your mail spam folder.

When will my order be shipped?


We offer same-day shipping for orders placed before 1pm (Sydney time). Orders placed after 1pm, will be shipped the next working day. Our warehouse is closed over the weekend, therefore no orders will ship on Saturday or Sunday.

If for any reason your is delayed, we will take the necessary precautions and notify you of this by email.

Once your order has left our warehouse, you will receive a shipping confirmation email with a link to the tracking website.


How do I cancel or change my order?


As long as your order status has not changed to Shipped, we will be able to cancel/amend your order. If you order is marked as Shipped, please refer to our Returns policy.

Address changes and amendments to orders are not possible once your order has been shipped, please ensure that you have entered in the correct address upon checkout.

The easiest way to change your order is to call us on (02) 9703 1443 or send us an email from our Contact Us page.


Where do I track my order?


Once your order is shipped, we will send out a shipping confirmation email which contains a link to the Courier website that was used to dispatch your goods. If you have not received this email within 24 hours of shipment, please kindly check your junk mail folder in your emails. If you have any issues with tracking your order, please contact us and we can do it for you.


My order is late or it never arrived.


Many times you will be able to view exactly where your parcel is by using the tracking number contained in the shipping email. Whilst the carriers we use are required to notify you when they have attempted delivery, your order may simply be waiting for pick-up from your local Post Office or courier depot. If you are having trouble with tracking your order, please contact us and we will be able to locate your parcel for you.


I received the wrong item or an item I ordered is missing.


Whilst we make every effort to ensure that your order is correctly delivered, sometimes mistakes are made. Don't worry! We will do everything possible to get the correct or missing items to you as soon as possible. Contact us and we will fix the issue immediately.

Occasionally, orders can be shipped in separate shipments.


How much will shipping cost?


We offer two shipping options upon checkout. Standard shipping costs a flat-rate of $9.95 Australia wide. Express shipping costs a flat-rate of $19.95 Australia wide. Express Courier International costs a flat-rate of $19.95 to anywhere in New Zealand. Please refer to our Shipping page for further details.


Where do you ship to?


We ship to anywhere in Australia and New Zealand.

What payment methods do you accept?


We accept VISA, Mastercard, PayPal and Bank Deposit. At this stage, we do not accept American Express.
Any orders chosen to be paid with Bank Deposit will not be dispatched until the funds are cleared into our account in full. Payment must be received within 5 days of placing the order, beyond this time if no payment is received the order will be automatically canceled.

How do I contact Customer Service?


Our friendly customer service team is always here to help with any questions you may have. You may email us from our Contact Us page.

If you need to speak with our team, please call (02) 9703 1443 during business hours of Monday to Friday 9.00am to 5.30pm (Sydney time).

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