Can I pick-up my order? How do I do this?
When will my order be shipped?
We offer same-day shipping for orders placed before 1pm (Sydney time). Orders placed after 1pm, will be shipped the next working day. Our warehouse is closed over the weekend, therefore no orders will ship on Saturday or Sunday.
How do I cancel or change my order?
As long as your order status has not changed to "Processing", we will be able to cancel/amend your order. If you order is marked as Shipped, please refer to our Returns policy.
Where do I track my order?
Once your order is shipped, we will send out a shipping confirmation email which contains a link to the Courier website that was used to dispatch your goods. If you have not received this email within 24 hours of shipment, please kindly check your junk mail folder in your emails. If you have any issues with tracking your order, please contact us and we can do it for you.
My order is late or it never arrived.
Many times you will be able to view exactly where your parcel is by using the tracking number contained in the shipping email. Whilst the carriers we use are required to notify you when they have attempted delivery, your order may simply be waiting for pick-up from your local Post Office or courier depot. If you are having trouble with tracking your order, please contact us and we will be able to locate your parcel for you.
I received the wrong item or an item I ordered is missing.
Whilst we make every effort to ensure that your order is correctly delivered, sometimes mistakes are made. Don't worry! We will do everything possible to get the correct or missing items to you as soon as possible. Contact us and we will fix the issue immediately.
How much will shipping cost?
We offer two shipping options upon checkout. Standard shipping costs a flat-rate of $9.95 Australia wide. Express shipping costs a flat-rate of $19.95 Australia wide. Please refer to our Shipping page for further details.
Where do you ship to?
We ship to anywhere in Australia and New Zealand.
What payment methods do you accept?
We accept VISA, Mastercard, PayPal and Bank Deposit. At this stage, we do not accept American Express.
How do I contact Customer Service?
Our friendly customer service team is always here to help with any questions you may have. You may email us from our Contact Us page.