Frequently Asked Questions
Welcome, and thank you for shopping with

In order to speed up your shopping experience, we have put together the most frequently asked questions we get on a daily basis below.

If you don't find the answer to your question below, simply use our Contact Us  page to send us an email.

Can I pick-up my order? How do I do this?

Yes! Orders can be picked up from Parramatta, Sydney.

Simply choose Click & Collect as your shipping option at checkout.
Once your order has been processed and available for collection, you will receive an email and SMS to notify you of this. You may than proceed to collect from the following address:

105 Wigram Street

Orders can also be picked up on the Weekends, however your order MUST be received by 1pm Friday for us to arrange this for you.

Please note:All orders need to be placed and paid for prior to collection. Due to safety reasons, customers will not be able to shop directly from our warehouse. If you have not received a collection notice within 24 working hours of placing your order, please kindly check your mail spam folder.

When will my order be shipped?

Orders are generally shipped within 1-2 business days. Our warehouse is closed over the weekend, therefore no orders will ship on Saturday or Sunday.

If for any reason your order is delayed, we will take the necessary precautions and notify you of this by email.

Once your order has left our warehouse, you will receive a shipping confirmation email with a link to the tracking website.

How do I cancel or change my order?

Our turn-around time for dispatching orders is quick. If you would like to make any changes or cancel your order before it ships, please contact us as soon as possible. If you order is marked as Shipped, your order can no longer be cancelled and you will need to refer to our Returns policy.

Address changes and amendments to orders are not possible once your order has been shipped, please ensure that you have entered in the correct address upon checkout.
All cancellations will incur a 10% processing fee on the total order. This fee is still applicable even if your order has not shipped.

Where do I track my order?

Once your order is shipped, we will send out a shipping confirmation email which contains a link to the Courier website that was used to dispatch your goods. If you have not received this email within 24 hours of shipment, please kindly check your junk mail folder in your emails. If you have any issues with tracking your order, please contact us and we can do it for you.

My order is late or it never arrived.

Many times you will be able to view exactly where your parcel is by using the tracking number contained in the shipping email. Whilst the carriers we use are required to notify you when they have attempted delivery, your order may simply be waiting for pick-up from your local Post Office or courier depot. If you are having trouble with tracking your order, please contact us and we will be able to locate your parcel for you.

I received the wrong item or an item I ordered is missing.

Whilst we make every effort to ensure that your order is correctly delivered, sometimes mistakes are made. Don't worry! We will do everything possible to get the correct or missing items to you as soon as possible. Contact us and we will fix the issue immediately.

Occasionally, orders can be shipped in separate shipments.

How much will shipping cost?

We offer two shipping options upon checkout. Standard shipping costs a flat-rate from $9.99 Australia wide. Express shipping costs from $16.99 Australia wide. Please refer to our Shipping page for further details.

Where do you ship to?

We ship to anywhere in Australia and New Zealand.

What payment methods do you accept?

We accept AfterPay, VISA, Mastercard, American Express and PayPal.

How do I contact Customer Service?

Our friendly customer service team is always here to help with any questions you may have. You may email us from our Contact Us page.
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